Time to trust AI
Who could predict that declining world oil prices could pose a threat to English church buildings?
Artificial intelligence could – and did.
Towards a delivery-led culture
Today’s organisations need to work out how to ‘be digital’. But formulating your strategy is only the beginning of your digital journey. How do you then go about implementing it?
The answer is to create a delivery-focused culture.
Why brand matters in the age of disruption
In the digital economy, markets are more competitive, and more disrupted, than ever. With customer loyalty at a premium, brand experience has become a powerful differentiator.
Giving customers a coherent and consistent experience when interacting with your brand will drive a lasting connection with them – helping to forge lifelong relationships.
Going beyond personalisation... to deliver truly individualised customer experiences
How do you create a customer experience that really meets the needs of your users beyond just presenting your proposition, products or service and hoping customers will engage? Make it personal. Make it individual.
What are you futureproofing, anyway?
When we’re talking lead times of a few weeks – even days – to get new products, services and features to market, you’ve got to be lightning fast to compete in today’s digital economy.
It’s no wonder, then, that firms are focussed on futureproofing their digital technology. But here at The Unit, we think they’re misdirecting some of their energy.
Helping local government facilitate effective service delivery
Most local governments are now digitally-enabled, however public services continually come under pressure to save costs. At the same time people’s expectations of service quality have risen as they compare public services with the experiences they have in the private sector.
Providing a smooth path to buying, managing and delivery of services is the key to customers seeing the value in the products they are consuming.
When does a pattern become a pattern?
If you’re embarking on the challenge of creating a new pattern library or design system, the task may seem daunting and even though these concepts are now fairly well-established in 2019, there are still grey areas aplenty. What is the difference between a pattern library and a design system? How do you decide what should become a pattern within your new library and what should be treated as a standalone design solution?
How can we collaborate effectively whilst in isolation
Here I was forced to work from home with a big part of my working practice removed. I had two options; to start drawing on the walls in my house, or find a digital alternative. With my wife not thrilled about the prospects of flow diagrams forming a new feature wall for our living room , I opted for the latter.